Foundations of Computer Operations
Learn to support technology operations by resolving issues with hardware, software, and virtual or cloud systems.
In this hands-on course, you will build up foundational Windows troubleshooting skills by exploring and overcoming challenging scenario-based labs. Key skills such as communication, knowledge and process documentation, fundamental terminal operations, performance monitoring, system process management, issue handling, backup/imaging/recovery tools, and software application operations are developed.
The course focuses on practical systems support and troubleshooting. Students will utilize the CompTIA troubleshooting methodology as well as the ITIL service management framework to communicate, resolve, and document issues and incidents. Students will also study how endpoints interact with the greater IT infrastructure, exploring concepts such as network ports and protocols, Wi-Fi, and server-based user identity support.
This course includes a career coaching curriculum to get you ready for your job search. The course totals 160 hours, including lectures, lab, coworking, and collaborative projects.
- Customer service
- Endpoint technical support
- Issue tracking system
- ITIL service management framework
- Knowledge management, documentation, and standard operating procedures (SOP)
- Remote desktop support and diagnostics
- Service level agreement (SLA)
- Technical project support
- Technical reporting and communication
- Troubleshooting methodology
- Endpoint imaging, backup, and recovery
- Windows 10 troubleshooting and configuration
- Performance monitoring and tuning
- Software application deployment, updating, and removal
- Active Directory user support
- Cloud instance deployment
- Network protocols TCP/IP, DHCP, DNS, LAN, SMTP, WAN, VPN
- Network ports, ethernet
- Network troubleshooting
- Network routers