When you enroll in an educational program at Yellow Tail Tech, you’re not just signing up for courses but becoming part of a community. At the heart of this community is Kez Mopon, the senior student success coach. Her role is more than a title—it’s a commitment to each student’s educational journey.
But what exactly is a student success coach, and why are they indispensable in the EdTech sector? Let’s find out.
From Enrollment Support to Student Success
Kez Mopon didn’t start her career as a student success coach. She initially joined Yellow Tail Tech as an enrollment support specialist, which involved onboarding new students and helping them complete
The Catalyst for Change
Her transition to becoming a student success coach was not just a career move but a calling. Kez explains, “It’s really fascinating how the end goal could be similar for many people…but ask them about their idea of success, and it could mean multitudes of things.” Her curiosity to understand students’ diverse definitions of success catalyzed her role change.
The Role of a Student Success Coach
A student success coach wears many hats. Kez is the first point of contact for students, whether they have questions about programs like Linux for Jobs, Cloud for Jobs, or other school concerns. She’s the person students turn to for everything from quiz evaluations to troubleshooting tech issues.
A Day in the Life
“Every day looks different for me,” Kez explains. However, she consistently starts by “categorizing the urgency of the concerns” that come her way and “listing down options or ways to resolve them.” This meticulous approach allows her to effectively manage a wide array of student needs.
The Problem-Solving Network
One of Kez’s most crucial roles is liaising between students and various departments. She connects students with the infrastructure team if they encounter a tech issue. If someone is considering dropping out, she’s the one who talks them through their options. “It’s all about ensuring that students experience excellent support,” she emphasizes. This role is vital in creating a seamless educational experience for every student at Yellow Tail Tech.
The Journey from Program to Apprenticeship
Kez’s responsibilities continue after daily tasks and troubleshooting. She also plays a significant role in guiding students through the transition from educational programs to apprenticeship opportunities. She is involved up to the point of checking if they qualify for apprenticeships. After that, her role becomes more hands-off, but the support continues. Yellow Tail Tech has an entire team dedicated to helping students in their apprenticeship journey.
Challenges and Triumphs
Being a student success coach is rewarding but has its challenges. Kez points out, “The challenge is always to acknowledge that though student concerns can be similar in many ways, the approach is never the same for everybody.” She emphasizes the importance of creating a partnership with students—a balance of give-and-take that fosters accountability. Kez adds, “It’s not only limited to finishing their training, getting certified, and landing a job but also knowing how to deliver even amidst resistance when life happens.”
Kez’s Philosophy on Student Success
One of the most compelling aspects of Kez’s role is her philosophy on what student success truly means. “Don’t be afraid to ask questions, and don’t be afraid to ask for help,” she advises. “Help us help you.” Kez believes that the key to student success lies in open communication and a willingness to seek assistance when needed.
The Emotional Quotient
While academic success is often measured in grades and certifications, Kez understands that emotional well-being is equally important. “Many of the concerns I get involve mental health and other personal issues affecting our students’ program journey,” she says. This emotional quotient is what sets Kez apart. She’s focused on academic milestones and pays attention to students’ emotional and psychological well-being.
The Impact of Kez’s Work
Kez believes that her role extends beyond just academic achievements. “Those times I was able to offer a space, even if it’s just a Zoom room or a quick call, are all equally memorable and significant,” she shares. She emphasizes that the success stories and testimonials shared on Yellow Tail Tech’s platforms are a collective achievement. “It’s a culmination of the partnerships and commitments we believe in,” she states, emphasizing the community culture she and her team have nurtured.
Voices from the Community
To truly understand the impact of Kez’s work, one needs to hear from those who have directly benefited from her guidance. Corbin Grossen, a student, recalls his first interaction with Kez during onboarding. “She’s honestly been great… I know at any point I could’ve reached out, and she would’ve been quick to help me out,” he says. While Corbin hasn’t needed to reach out often, he knows Kez is always there as a reliable resource.
Harsha, another student, credits Kez for his academic success. “I don’t think I would have been able to pass the Red Hat exam and be in the position I am now if it wasn’t for Kez, who kept calling me and encouraging [me] to do whatever [is] necessary to achieve my goals,” he shares. Harsha faced health and personal issues that made attending live classes difficult. Kez guided him through self-study and even arranged tutoring sessions, keeping him on track.
A Supervisor’s Perspective
Thierry, Kez’s supervisor, offers a comprehensive view of her capabilities. He praises her “exceptional support,” “proactive engagement,” and “deep knowledge” of the programs. Thierry also highlights her “empathy and understanding,” stating that these qualities make her guidance more personalized and effective. “She collaborates effectively with other team members, ensuring a cohesive and unified approach to student success,” he adds.
Your Next Step: Let Yellow Tail Tech Be Your Pathway to Success
There will always be a need for a student success coach, even in the rapidly developing field of educational technology. Kez Mopon is a shining example of what it means to be a true advocate for students. From academic guidance to emotional support, her multifaceted role is a cornerstone of the educational experience at Yellow Tail Tech.
If you’re contemplating an educational journey that offers academic excellence and a supportive community, Yellow Tail Tech is the place to be. Kez’s parting advice? “Trust and enjoy the process.” Remember that the journey is just as meaningful as the destination.
Ready to embark on a transformative educational journey? Take advantage of the opportunity to be part of a community that genuinely cares about your success. Book a 10-minute intro call with an Enrollment Advisor and take the first step toward a fulfilling future.
